Refund policy

Custom Products No Refund Policy:

Custom & Personalized Items – Final Sale

Due to the custom, made-to-order, and personalized nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed and production has begun.

Please carefully review all personalization details (such as spellings, dates, names, logos, and custom layout selections) before completing your order.

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Damaged or Defective Items

We take great pride in the quality of our work and inspect every piece before it ships. However, if your item arrives damaged during transit or contains a manufacturing defect, please contact us within 7 days of delivery at sales@rskengravingco.com with:

1. Your order number

2. A description of the issue

3. Clear photos of the damaged or defective product and the packaging

If approved, we will gladly send a replacement for the damaged item at no additional charge.

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Cancellations

Order cancellations or alterations can only be accommodated within he same day of purchase, provided production or engraving has not already started. Once processing or engraving begins, orders can no longer be canceled or modified.