Shipping policy
Shipping Policy:
Processing & Production Times
Because all of our items are custom laser-engraved to order, please allow 5 business days for production before your order ships. Orders are not processed or shipped on weekends or major holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
*Delivery delays can occasionally occur due to carrier factors outside of our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number(s). The tracking information will typically update within 24 hours of dispatch.
Damaged Packages & Shipping Issues
RSK Engraving Co is not liable for products damaged or lost during shipping once delivered to the carrier. However, if your order arrives damaged, please contact us immediately at sales@rskengravingco.com with your order number and photos of the damaged item and packaging so we can help resolve the issue.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If an item is returned to us due to an invalid address, additional shipping fees will apply to re-ship the package.